Customer Support Director
Company: VirtualVocations
Location: Santa Clara
Posted on: April 6, 2025
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Job Description:
A company is looking for a Director, Customer Support to lead
and grow their global support team.
Key Responsibilities
Lead and mentor a multi-tiered support team to meet SLAs and
customer satisfaction goals
Own case management processes within Salesforce and optimize
high-volume email support workflows
Handle critical escalations and act as SME for complex issues
Qualifications
6-10 years in customer support or service leadership
Experience managing internal teams and a Business Process
Outsourcing (BPO) partner
Experience managing teams supporting both hardware and software
Hands-on expertise with Salesforce Service Cloud and email-based
support
Strong track record of meeting SLAs and driving team
performance
Keywords: VirtualVocations, Santa Clara , Customer Support Director, Executive , Santa Clara, California
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