Tier 1 Support Technician
Company: VirtualVocations
Location: Santa Clara
Posted on: February 22, 2025
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Job Description:
A company is looking for a Tier 1 Support Technician who will
assist clients with technical issues and provide exceptional
customer service.
Key Responsibilities
Provide excellent customer service via phone and remote technical
support
Walk clients through diagnostic procedures to identify and resolve
errors
Set up, troubleshoot, and configure PCs, printers, peripherals, and
network equipment
Qualifications
1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is
preferred
Proven reliability and the ability to work independently
Experience with Microsoft Windows, Microsoft Office, and Apple OS
is a plus
Keywords: VirtualVocations, Santa Clara , Tier 1 Support Technician, Professions , Santa Clara, California
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