AVP / Sr. AVP - Client Partner

Company: EXL Service
Location: San Jose
Posted on: April 26, 2025

Job Description:

Thursday, March 13, 2025Company Overview and CultureEXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit .***This is a remote role with frequent travel to EXL and Client site offices across North America as needed for business purposes - applicants must live in the NY Tri-State area or San Jose, CA ***Role Title: AVP / Sr. AVP -Client PartnerLocation: NYC / San Jose, CAThe VP - Client Partner role focuses on driving profitability, client engagement, and growth within EXL's banking accounts. You will lead client relationships, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in large account management, and the ability to build strong relationships with senior stakeholders. This position is central to advancing EXL's strategic goals and expanding its presence in the US banking sector.What the role entails:

• Deliver Profitability, Client Engagement and NPS, Growth and Operational Delivery with existing banking accounts.
• Be responsible for the sales cycle from deal origination to closure (signed contract) and successful handover to the Operation Management.
• Bring an understanding of the marketplace and competitor offerings to drive EXL's growth strategy and investments.
• Act as Client Partner to the Banking Domain and be responsible for significantly growing EXL revenues within existing accounts.
• Collaborate and develop 3rd party and advisor relations to build credible EXL voice in the geography and generate opportunities from this channel.
• Propose - Submit and handle proposals with full ownership and accountability for the opportunity. Work closely with the sales enablement teams to ensure high quality of proposals.
• Ability to drive personal results in a collaborative, team selling environment.
• Experience in managing senior level relationships extending to the C-level.
• Strong consultative sales and negotiation skills preferred.
• Demonstrates good problem solving and analytical skills.
• Lead productive and engaging meetings with individuals who may have competing goals and objectives.
• Proven skill to build relationships by offering recommendations through formal sales presentations, written proposals, and negotiating to yes preferred.
• Excellent planning, organizational and project management skills. Familiarity with Salesforce.com highly preferred.
• Travel to client locations across the US as needed.Experience and background required:
  • Large Account Management experience within Banking domain.
  • Experience managing relationships with CDOs, CROs, COOs, CTOs, CIOs, Customer Service Directors.
  • Balance multiple, concurrent deals to achieve challenging growth targets.
  • Effectively identify and translate client needs into EXL services. Develop an understanding of customers' business needs, matching them with EXL's capabilities, and developing winning proposals for EXL.
  • Work effectively across the EXL organization and partner with the appropriate team members to demonstrate the depth and breadth of EXL's solutions.
  • Be a key intermediary between the service delivery team and the customer.
  • Astute at identifying and qualifying opportunities within an existing account base, be able to develop strong relationships at potential client organizations and have the proven ability to convert these relationships into commercial engagements.Behavioral competence:
    • Consultative Selling - Earn the role of trusted advisor by demonstrating a thorough understanding of EXL's offerings and matching these to client needs and critical industry challenges. Provide guidance to internal teams that work with you to develop and implement effective solutions.
    • Relationship Management- Manage client relationships and monitor client satisfaction with the ongoing delivery of existing projects and request interventions from delivery leaders, if required. Proactively identify expansion opportunities within existing relationships as well as new engagements to serve emerging needs of the clients and lead the business development leveraging capabilities and expertise within the organization.
    • Strong Communication & Interpersonal Skills.
    • Advanced presentation skills, coupled with solid executive presence and the ability to establish.
    • Excellent people management skills - highly professional in dealings with clients and co-workers.
    • Ability to deal with unexpected and/or delicate situations calmly and with sound judgment.
    • Ability to manage multiple projects and meet deadlines under pressure.Education:
      • Bachelor's degree from an accredited institution, graduate degree a plus.
      • Preferably MBA from a top-tier business school or post-graduate or equivalent professional qualification.10+ years of post-qualification experience.EEO/Minorities/Females/Vets/DisabilitiesTo view our total rewards offered click here -> Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.Application & Interview Impersonation Warning: Purposely impersonating another individual when applying and/or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
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Keywords: EXL Service, Santa Clara , AVP / Sr. AVP - Client Partner, Other , San Jose, California