Crisis First Aid Responder

Company: Pacific Clinics
Location: San Jose
Posted on: April 23, 2025

Job Description:

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Compensation We Offer

* The initial compensation for this position ranges from $31.40 - $38.61 per hour.
* Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
* The salary may also vary if you reside in a different location than the location posted.
* 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.*
* 7.5% Bilingual Differential for qualified positions*
* must meet company policy eligibility requirements.



Benefits We Offer

* Benefits eligibility starts on day ONE!
* We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
* Employer Paid Long-Term Disability & Basic Life Insurance
* 401K Employer Match up to 4%
* Competitive Time Off Plans (may vary by employment status)
* Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Work Schedule: Thursday - Saturday 7:00pm-7:30am

This position is part of a program that has adopted an Alternative Work Schedule (AWS). An AWS is a variation of the standard 5-day/8-hours per day schedule and allows for shifts of no longer than 12 hours per day within a 40-hour workweek without the payment of an overtime premium until after the 12th hour in a day or 40 hours worked in a week.

About our Program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services

JOB SUMMARY

Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). Works as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports.

RESPONSIBILITIES AND DUTIES

* Work with TRUST multidisciplinary team to respond to field-based crisis.
* Drive the mobile field team van to and from various locations.
* Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
* Provide basic first aid not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.
* Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
* Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
* Participate in community outreach events
* Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms
* Maintain confidentiality and HIPAA compliance; always protect sensitive data.
* Transport clients to an appropriate level of care
* Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
* Perform a visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
* Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
* Complete all required annual trainings and evaluations
* Participate in weekly, monthly, quarterly department and agency meetings as identified by the supervisor.
* Maintain a consistent, high-quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.

OTHER DUTIES AND RESPONSIBILITIES

* Practices self-care remains aware that others may be contending with stress and treats other with grace.
* Ability to drive to appointments to meet with clients and their families or other key contacts.

CORE ABILITY

Ability to:

* Work in the fast-paced, highly pressured, and changing environment.
* Prioritize tasks and respond to emergency requests quickly and efficiently
* Maintain standards of confidentiality.
* Maintain positive work relationships in a respectful and collaborative manner.
* Maintains good communication to ensure others have necessary information.
* Sensitivity to working with culturally diverse populations.
* Resource allocation and utilization.
* Train and instruct others.
* Support with quality assurance and troubleshoot items as they come up.
* Research, plan, monitor and implement.
* Motivate and negotiate.
* Create, innovate, prioritize, and reorganize.
* Self-starter, schedule management, and adherence to tight deadlines.

JOB SPECIFIC COMPETENCIES

* Crisis De-escalation
* Analytical Thinking
* Encouraging Customer Focus
* Maintains Safe Environment
* Manages Multiple Priorities
* Organizational Agility

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/CERTIFICATION

* High School diploma, GED, or equivalent education.
* Credentialed as an EMT in the state of California.

REQUIRED EXPERIENCE

* Minimum of six months related behavioral health experience, full-time best practices experience in deliveries and customer service. (Volunteer experience will be considered.)
* Experience with intake paperwork/processing preferred.
* Interpersonal skills and judgment relevant to make evaluations of eligibility for services, urgency of need, understanding of potential legal/ethical issues, and risk management required.

PHYSICAL REQUIREMENTS

The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; standing, walking, moving lifting or carrying objects up to 45lbs. Repetitive motion and reaching repeatedly are required constantly. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hearing and talking on telephone/in person is required consistently.

LEVEL OF CONTACT WITH CHILDREN OR ADULTS

* Will have supervised contact with children and adults
* Will have unsupervised contact with children and adults
* Requires a full background check and TB exam.
* Requires physical.
* Current First Aid/CPR Certification.

DRIVING PRIVILEGES

* Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.

TRAINING

* Needs to successfully complete all required agency training indicated for this position.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.

Keywords: Pacific Clinics, Santa Clara , Crisis First Aid Responder, Other , San Jose, California