Content Strategist, Contributor Operations

Company: Scale AI, Inc.
Location: San Francisco
Posted on: April 22, 2025

Job Description:

Scale creates the data that propels the world's most transformative industry, generative AI. We believe that in order to build exceptional LLMs, you need exceptional humans to train them, and Scale operates the world's largest network of people - experts in a staggering array of disciplines, from coding to biology, trigonometry to poetry, and in a variety of spoken languages - to provide training data.Our generative AI business unit is looking for a seasoned content strategist to help us create a consumer-grade experience for the many thousands of people on our platform. As part of the contributor operations team, your work will be essential to delivering the top notch experience we seek to provide for contributors as their work on the platform.You will:

• Draft all manner of communications that Scale sends to contributors
• Partner with product teams early in development cycles to shape UX/UI copy and contributor communications strategy
• Write as needed for other functions, from product and growth marketing to community and knowledge base management
• Maintain consistent messaging across the contributor journey
• Develop content guidelines and templates
• Design and drive processes from start to finish - this role requires serious ops chops
• Collaborate with a variety of cross-functional teams, including product, engineering, growth, support, legal, trust and safety, and payThe ideal candidate:
  • Writes copy that is clear, concise, and tone-appropriate, with flawless spelling and grammar
  • Translates complex concepts into simple, accessible language
  • Takes ownership, prioritizes, and executes in an extremely fast-paced and demanding environment
  • Is driven by their empathy for the needs and motivations of our contributors
  • Has worked directly with product and engineering teams
  • Draws from a strong understanding of user experience principles and best practices
  • Has a bachelor's degree and at least three years of professional writing experienceCompensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.The base salary range for this full-time position in the location of San Francisco is:$132,000$158,400 USDPLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.About Us:At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's for additional information.We comply with the United States Department of Labor's .PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.Required
    Preferred

    Job Industries

    • Other

Keywords: Scale AI, Inc., Santa Clara , Content Strategist, Contributor Operations, Other , San Francisco, California