980 Sr Elec Div Mgr-Customer Engagement - FILLED

Company: Jennifer Powers
Location: Santa Clara
Posted on: April 1, 2025

Job Description:

This is your opportunity to thrive on the executive leadership team of an amazing, people-first utility!Highlights

• Be an influential part of an incredible publicly owned utility where compassion & accountability sum up this unique
• A utility that respects its customers and their responsibility for the environment and carbon-free
• The opportunity to develop your career and have fun with strategic endeavors such as meeting climate goals to cut greenhouse gas emissions to 40% by 2030 while also ensuring that 60% of retail sales are from eligible renewables
• To be a part of an amazing leadership team who invites new leaders in and values their contributions
• Join an extremely successful not-for-profit utility that holds themselves to the highest financial standardsCompany Information
  • Silicon Valley Power (SVP) is a 126-year-old California-based not-for-profit municipal electric utility that is owned and operated by the City of Santa Clara.
  • SVP provides electricity service to over 59,000 residential and business customers, at rates 34% to 57% below neighboring communities. High-profile customers include large corporations such as Intel, Applied Materials, Amazon Web Services (AWS), and NVIDIA.
  • SVP is the only full-service, vertically integrated, publicly owned utility in Silicon Valley owning generation, transmission, and distribution assets.
  • Beginning in 2018, SVP began providing 100% carbon-free power to all residential customers, consisting of 50% large hydroelectric power and 50% eligible renewable energy sources.
  • In 2022, SVP was recognized as a Diamond Level Reliable Public Power Provider (RP3 from American Public Power Association) for providing reliable and safe electric service.They Value and Appreciate their Employees
    • The executive team is strong with great communication skills, where transparency and spearheading innovation is key to their ongoing success.
    • The Electric Utility Chief Operating Officer is the ambassador of the culture focused on employees' success.
    • Benefits:
      • (Refer to the column for Unit 9, Management Employees)
      • Electric Division Manager - Customer Engagement: Role within the UtilityThe Senior Electric Division Manager - Customer Engagement leads the utility strategy to meet a Carbon Free future while demand continues to grow at 10% per year. This role has primary accountability for providing leadership in the Customer Services division which implements new technology, customer programs, and education initiatives for the City of Santa Clara residents and businesses.Principles and practices include:
        • Overseeing energy efficiency and income qualified/equity
        • Public and fleet electric vehicle (EV) infrastructure development and EV adoption
        • Micro-grid, distributed energy, and battery storage
        • Reach code development and building electrification
        • Data Center and Key Customer communications
        • Maintain, create, and foresee future customer experiences through the website, social media, print materials, and educational opportunities.Specific accountabilities and qualifications in this role include:
          • Demonstrated leadership with workgroups with the ability to develop vision, set priorities, establish goals, and deliver quantifiable results.
          • Background in coordination with internal staff and the community on policy-level responses and maximization of customer engagement.
          • Experience in creating a new voluntary large customer renewable program focusing on energy procurement bundled with environmental attributes emphasizing emissions.
          • Developed a team with strong analytic skills for developing, analyzing, and presenting data/information/trends within the utility.
          • Ability to develop and implement the strategy to meet Carbon Free future by 2035 while demand is growing 10% per year.
          • Initiate, develop, and maintain effective professional relationships with department peers, bargaining units, employees, and citizens.
          • Lead the development and succession planning to ensure efficient succession plan implementation.Community InformationLocated at the heart of Silicon Valley, about 45 miles south of San Francisco, the City of Santa Clara covers an area of 18.4 square miles with a population of 129,000. Santa Clara is home to an extraordinary array of high-tech companies, including Applied Materials, Intel, Nvidia, Oracle, and Ericsson. For more information, go to .Background Profile
            • Bachelor's Degree: in Accounting, Economics, Engineering, Business Administration, Financial or Risk Management, Marketing, Mathematics, Public Administration, or a closely related field. Substitutions: 8 years of applicable electric utility experience may be substituted for the education requirement.
            • Experience: Six (6) years of experience at a responsible level in engineering, administration, contracts administration, customer relations, and strategic services. Substitutions: An advanced degree may be substituted for up to 2 years' experience on a year-for-year basis.
            • Management Experience: Two (2) years of management experience.
            • Relocation/ability to report to the office in Santa Clara.For questions and more information about this opportunity, please contact:Jenna FlanaganPhone or text: (916) 304-6663Email:
              #J-18808-Ljbffr

Keywords: Jennifer Powers, Santa Clara , 980 Sr Elec Div Mgr-Customer Engagement - FILLED, Other , Santa Clara, California