Senior Software Engineer, Hyperscale Escalations Santa Clara, CA

Company: Pure Storage, Inc.
Location: Santa Clara
Posted on: March 27, 2025

Job Description:

Senior Software Engineer, Hyperscale EscalationsWe're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.We are actively seeking a highly motivated Senior Software Engineer for the Hyperscale Product Escalations team who excels in dynamic, small-team settings. You will get a chance to contribute to innovative product ideas that tackle challenges within massive-scale cloud storage environments. These new storage systems will allow our largest customers to meet the demands of AI and hyperscale workloads. You will be contributing to innovative solutions using flash storage technologies and software.The Escalations Software Engineer or forensics engineer as we call them here at Pure will help with customer issues and create software to analyze and predict the health of distributed systems that are deployed. It will be your responsibility to own and resolve technical issues coming in from the field that are more technical than what our support team can resolve on their own, to develop next-gen services that will enable real-time predictive analysis of the behavior of all systems sold into the field, and to develop software to protect customers from known issues and help cure anomalies in short-time after they have been detected.

• Lead investigation and resolution of emergent engineering problems from the field that require engineering expertise.
• Create and maintain services and tools to diagnose and protect the health of an ever-growing fleet.
• Create next-generation analytics that anticipate new problems.
• Acquire a deep understanding of Pure's full software stack.
• If you see a problem, you are empowered to pull engineers together and go fix it!
• Regularly present to the larger engineering team as well as executives about complex engineering issues.
• Interact directly with customers to enable seven-figure sales.You already have a solid background in software development along with experience with Linux, system administration, networking, and storage. A history of learning new technologies on the job indicates a strong fit for this role. Ideal candidates will come from a Software Development background. In addition, you may identify with some of the following:
  • 4+ years of experience with Python, Go, C++, and Linux and other related programming languages.
  • Natural curiosity, obsessive attention to detail, and innate troubleshooting skills.
  • Ability to analyze complex systems and describe in simplest terms.
  • Experience with Big Data production environments.
  • Strong analytical and problem-solving skills with a creative approach to addressing technical requirements.
  • Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related technical field or equivalent industry experience.
  • Must be willing and able to work in an open office environment.You will be based in Santa Clara. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.The annual base salary range is: USD $163,000.00 - USD $263,000.00. Salary ranges are determined based on role, level, and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.This role may be eligible for incentive pay and/or equity.And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.WHAT YOU CAN EXPECT FROM US:
    • Pure Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
    • Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful.
    • Pure Team: We build each other up and set aside ego for the greater good.ACCOMMODATIONS AND ACCESSIBILITY:Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.WHERE DIFFERENCES FUEL INNOVATION:We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don't match all of the role criteria. If you think you can do the job and feel you're a good match, please apply.
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Keywords: Pure Storage, Inc., Santa Clara , Senior Software Engineer, Hyperscale Escalations Santa Clara, CA, IT / Software / Systems , Santa Clara, California