Sr Program Manager - IT Service Management

Company: Workday, Inc.
Location: Pleasanton
Posted on: November 12, 2024

Job Description:

Sr Program Manager - IT Service Management Apply - remote type: Flex locations: USA, CA, Pleasanton; USA, CO, Denver time type: Full Time posted on: Posted 3 Days Ago time left to apply: End Date: December 5, 2024 (25 days left to apply) job requisition id: JR-0092514 Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. Our culture is driven by our value of putting our people first. The happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. We look after our people, communities, and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. About the Team At Workday, the IT Service Management and Operations team is the cornerstone of our business operations, responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations. About the Role As a Technical Program Manager, you will play a key role in driving the standardization of ITSM processes, ensuring security and compliance of business applications, and creating room to collaborate between various teams to ensure smooth delivery of our initiatives. You will partner with various technology teams and engage application owners to identify dependencies, ensure alignment, and build and manage project roadmaps. Your main responsibilities will include:

• End-to-end project management of technical initiatives, from conception to deployment, ensuring timely delivery, within budget, and meeting high-quality standards.
• Leading Agile ceremonies (sprint planning, daily stand-ups, retrospectives, etc.).
• Cultivating a collaborative team environment and removing roadblocks to ensure smooth project execution.
• Partnering across the organization, including product managers, engineers, IT, and business leaders, to align project goals and ensure successful delivery.
• Prioritizing work based on high-value objectives and key results.
• Building and delivering documentation and training materials to internal and external customers.
• Communicating project updates to the team, partners, and leadership. About You Basic qualifications:
  • 8+ years of experience in Technical Project/Program Management, ideally within a software development or IT environment.
  • 8+ years of Agile experience: Scrum, Kanban, and a track record of Agile project delivery.
  • 4+ years of experience in the IT Service Management or Asset Management space. Other qualifications:
    • Excellent organizational, collaboration, presentation, and interpersonal skills.
    • Demonstrated experience leading and successfully delivering cross-functional projects.
    • Demonstrated experience managing competing priorities and partner expectations.
    • Ability to work independently and proactively in a fast-paced, dynamic environment.
    • Strong analytical and problem-solving skills.
    • Strong focus on delivering exceptional user experience through technology.
    • Familiarity with SOX compliance standard methodologies.
    • Project Management Professional (PMP), Certified Scrum Master (CSM), or similar certifications is a plus. Posting End Date: 12/05/2024. The application deadline for this role is the same as the posting end date stated. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need. Primary Location: USA.CA.Pleasanton; Primary Location Base Pay Range: $140,000 USD - $210,000 USD; Additional US Location(s) Base Pay Range: $117,800 USD - $210,000 USD. Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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Keywords: Workday, Inc., Santa Clara , Sr Program Manager - IT Service Management, IT / Software / Systems , Pleasanton, California